These Terms and Conditions apply to the service(s) provided by El Presidente (ABN 59 655 037 764). By booking our service, you agree to comply with and be bound by the following Terms and Conditions.
Liability
El Presidente has no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. El Presidente is not liable for circumstances beyond its control including but not limited to weather, road conditions, faults in features and breakdowns.
Quotes and Rates
Various pricing structures apply to bookings of services through El Presidente. Please contact El Presidente for all rates outside of your quote as these are dependent on the preferences for hire.
Please note that quotes and rates include GST, Tolls and all prices are given in AUD(Australian Dollars).
Quotes which are not accepted within 7 days will lapse and will need to be revised upon request.
Hourly Rates:
A minimum booking time of 1 hour is required for all bookings. Additional time is charged at 25% of the applicable hourly rate for each 15 min or part thereof.
Booking Confirmation
Bookings will be confirmed by email upon completion of the booking confirmation form. Please ensure that the details in the confirmation email are correct and notify us immediately if there are any errors or omissions. El Presidente will not be held responsible for any loss due to incorrect information being provided or insufficient travel time being allocated for the journey.
Amendments
Any amendments to your booking after confirmation can only be accepted subject to availability and may not be accepted less than 14 days prior to your scheduled ride. El Presidente reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.
More then 14 days before booking time: El Presidente will attempt to accommodate the change. If El Presidente cannot reallocate that booking then El Presidente reserves the right to refuse and cancel the amended booking and cancellation fees in accordance with the Cancellation Policy outlined below will apply.
Changes to locations are requested to be made with a minimum 72 hours notice.
Courtesy Waiting Time and Charges
Please have your contact mobile phone available to receive voice and SMS messages from El Presidente’s designated host at the designated pick-up time. In the event you cannot locate our service please call 0457 047 975. If you are not onboard for your booking within 10 minutes of your scheduled time your booking will be forfeited if the transportation is not loigisitcally possible in the time period remaining for your booking. The driver is responsible for making this call.
Cancellation Policy
We understand that your travel plans may change, or you need to cancel a booking for reasons beyond your control. Where possible we will endeavor to reschedule your booking.
However, if you need to cancel your booking at short notice, El Presidente reserves the right to withhold your original deposit and require a new deposit to rebook in the future.
For all transfers, a full 100% cancellation fee will be charged 7 days prior to the scheduled ride even if the ride is cancelled.
No-Show Policy
For all transfers, a full 100% cancellation fee will be charged in the event of a “no show”.
Cannot Find Driver at Pickup Point
Please have your contact mobile on to receive a phone call from our allocated host. If a customer cannot locate the driver at the pre-determined pickup point, the customer must not leave that point before calling The El Presidente contact on 0457 047 975 El Presidente will attempt to connect the customer with the allocated driver or make alternate arrangements. If the customer leaves the pickup point without calling us, the customer will be liable to pay the full trip cost.
Customer Not at Pickup Point
If a customer is not at the pre-determined pickup point at the pickup time and does not contact El Presidente within the courtesy waiting period (see the ‘Ammendments section) the driver will call El Presidente, which will then attempt to contact the customer on the customer’s designated contact number. If such contact does not result in prompt pickup of the customer, then El Presidente will release the vehicle and driver from the relevant booking and the customer will be liable for the full trip cost
Unforeseen Circumstances
El Presidente cannot assume responsibility for any unforeseen circumstances beyond our control such as traffic, road and weather conditions, illness, vehicle breakdown etc. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission we reserve the right to substitute the vehicle/s. We will make every effort to supply a similar vehicle or offer you a refund. Whichever choice you make at this time will be final and no further requests to changes will be warranted.
Damage to Vehicle:
Passengers are responsible for any damage or soiling they cause to the interior and or exterior of the hired vehicle whilst on hire to them, and will be charged accordingly for any cleaning time, repairs and detailing required to restore the vehicle to its condition at the commencement of the hiring. The Customer authorises El Presidente to add $200 to the cost of the booking for any incident in the vehicle caused by customer or customer’s group which results in the vehicle
requiring extensive cleaning, together with all other fees and charges incidental to returning the vehicle to its normal operating condition and the cost of any bookings lost due to the customer’s actions or those of other passengers. In such circumstances, the customer will be notified before El Presidente charges the customer’s credit card.
The customer also agrees to pay for any damage or loss caused, or costs incurred, of whatsoever nature to or in relation to vehicles by customer or customer’s group during the provision of Service, including burned or slashed seats, stains, breakages, technical or mechanical failure to the equipment inside the vehicle, missing items, or any vehicle body damage.
Lost Property
El Presidente assumes no responsibility for lost or damaged baggage, personal belongings or items left in the vehicle. El Presidente will use reasonable endeavours to return lost property left in vehicles to customers. If the driver is requested to deliver an item found after a trip, El Presidente will contact the customer to arrange delivery to an agreed location. Applicable trip charges will apply for all such deliveries.
Termination of Reservation
El Presidente reserves the right to immediately cancel any reservation without refund if El Presidente believes that the passenger/s is/are placing the Chauffeur, passengers or anyone involved in the booking in danger. If the passenger/s is/are in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception.
Privacy
El Presidente is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail
to bookings@elpresidente.com.au ‘unsubscribe’ as the subject line. El Presidente does not sell, trade or rent your personal information to others.
Amendments to Terms and Conditions
El Presidente reserves the right to amend our Terms and Conditions. Amended terms and conditions will appear on our website as they are made. Contact us on 0457 047 975 for all your enquiries.